Shipping & Returns

Shipping and Delivery Policy:
 With the presence of multiple warehouses all over the country, we
usually take 5-7 working days for the delivery of the products. In case you receive any damaged
product, you are advised to report within 48 hours to get a full refund or replacement. For wrong or
incomplete orders also you are advised to inform us within 48 hours and we will promptly resolve the
issue.

We want you to love the products that you buy from us. In case you have concerns related to your 
purchase, drop us a mail within 5 days of delivery with details at ask@cuun.in
In case you received a wrong item/product missing case.
In case a wrong product has been delivered or the product is missing in the package, please send
us an email to ask@cuun.in within 5 days of the delivery date with the following details.
Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Clear images of the products received & label on the outside package to verify the details.

Once we receive all these details, our customer love team will address your query within 24 hours.
In case you received a damaged item.
If you claim the product leaked or it was damaged during the delivery process, please send us an
email to ask@cuun.in within 5 days of the delivery date with the following details.
Order ID
Copy of the Invoice (Hard/Soft)
Details of your request/Complaint
Images or videos to support the complaint with a batch number that is mentioned near the
MRP/crimp of the product
Once we receive all these details, our customer delight team will address your query within 24 hours.
In case you have concerns related to the product.
If you have a product quality complaint, please write an email to ask@cuun.in within 5 days of
receiving the products and provide the following information. We'll review the email and respond
within 24 to 48 hours:
Order ID
Invoice Copy (Hard/Soft)
Details of your request/Complaint
Images of products received & batch number mentioned near the MRP/crimp of the product.
Once we receive all these details, our customer delight team would like to address your issue and
resolve the query within 24 hours.
Cancellation Policy :
If you wish to cancel your order, you can do so by sending us an email at ask@cuun.in
within 2 hours of placing the order.

Once orders have been dispatched, they cannot be canceled.
You can simply refuse to accept the parcel at the time of delivery as the order will not be returned
once delivered.
In case your order is marked delivered but not received by you.
Drop us an email at ask@cuun.in within 3 days (72 hours) of the date of delivery. Our Customer
delight team will resolve it at the earliest.